Landlord-Tenant Mediation Program

Mediation is a process whereby a neutral third person called a mediator acts to encourage and facilitate the resolution of a dispute, in this instance, a landlord/tenant dispute, between two or more parties. It is an informal and nonadversarial process with the objective of helping the disputing parties reach a mutually acceptable and voluntary agreement. In mediation, decision making authority rests with the parties. The role of the mediator includes, but is not limited to, assisting the parties in identifying issues, fostering joint problem solving, and exploring settlement alternatives.

If you would like information about Florida's Landlord/Tenant Rights, please visit the Florida Bar's website.

How it Works

Participant's Role
The landlord and tenant should come to mediation prepared to tell their version of what happened, prepared to listen to the views of the other side, prepared to clearly state their ideas for resolving the dispute, and willing to negotiate a settlement agreement that will be mutually satisfying for both sides, if possible.

Who Attends
The tenant and landlord representative who have the authority to make a binding decision.

Time Expectations
Once the City receives a referral form from a party or referral agency, mediations will be scheduled as soon as practicable based on the availability of a mediator. Mediations are scheduled for a maximum of one (1) hour. If the parties are close to reaching agreement, mediation may be reconvened for another date for the additional time needed.

Confidentiality
Pursuant to Florida Statutes, Sections 44.401-44.406, mediation communications are confidential. The only information that should be shared is that needed to effectuate reaching and processing a mediation agreement. Both parties are asked to respect the confidentiality of the process by not disclosing information that is discussed in the course of the mediation session. If an agreement is reached, the mediation agreement becomes a public record under Florida law.

Agenda Building
Together, all participants list the issues that need to be resolved in order to reach settlement. These issues can be of concern to one or both parties.

Negotiations
In this step, you will be exploring interests and developing options that satisfy all or part of the interests to the parties to the dispute. You will be thinking of ways to craft a workable, mutually satisfactory solution or relationship for the future.

Caucus
From time to time during the negotiation phase of the mediation, the mediator or the participants may decide that it would be beneficial for the parties to meet with the mediator separately. Discussions held in caucus are doubly confidential, that is, the mediator will not share those discussions with the other side unless specifically asked to do so.

Writing the Settlement Agreement
Once you have reached agreement on all or some of the issues being mediated, you and the other participants will draft a written settlement agreement. It is important to remember that this settlement must be satisfactory to both sides. The language of the agreement will be the participants', and you will need to pay particular attention to making it specific, so that your intentions will be clear.

Participants Sign the Agreement
The agreement once signed is considered to be final and is enforceable. You will receive a copy on the day the mediation is concluded. The City of Tallahassee will not participate in the enforcement of the agreement if you believe that it is not being followed. A party, in its discretion, may seek enforcement through standard legal channels.

Application Information

The City of Tallahassee Mediation Program will use Florida Supreme Court certified mediators. The mediation process is begun by the completion and submittal of a referral form to the City of Tallahassee, City Attorney's Office.

There are two ways to submit a referral form to the City Attorney's Office:

Use the online form to submit electronically (Landlord-Tenant Mediation Program Referral Form)
Download and print the form (PDF) and submit by fax, mail or hand delivery

Landlords: If you would like to be included as a willing participant in this program, please visit the Landlord-Tenant Mediation Program Participation Agreement link below.

Landlord-Tenant Mediation Program Referral Form

Landlord-Tenant Mediation Program Referral Form (* indicates required field)

Referral Information:

(You must fill in one field or the other)

Source of Referral (Agency):

Self Referred (Party#1 Name)*:

Reason for Referral/Matter Referred*:

Party Referred #1:

Has mediation been discussed with this party? *

Yes

Name*:
Street Address*:
City/Zip*:
Telephone*:
Fax:
Email:

Party Referred #2:

Name*:
Street Address*:
City/Zip*:
Telephone*:
Fax:
Email:

Additional Info:

Please list additional parties, if any.

Special Needs/Circumstances/Time and Day Availability:

Agency Referral Prepared By:

Name*:
Telephone:
Fax:
Email:

Shall we call you regarding the disposition of this matter? *

Yes

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Landlord-Tenant Mediation Program Participation Agreement

The City of Tallahassee has developed a free mediation program that will benefit both you (as a landlord/property manager) and your residents.

Mediation is an informal process in which a neutral third party assists in reaching a voluntary, negotiated resolution of a landlord/tenant dispute. The decision to mediate is completely voluntary for the landlord and the tenant and professional mediation is provided at no cost to the participants.

The goals of the City of Tallahassee's Landlord/Tenant Mediation Program are to:

Build and strengthen communications between tenants and property managers;
Reduce tensions in the rental housing market and reduce the number of disputes handled by the court system by providing a means for tenants and property managers to resolve disputes related to rent increases, security deposits, lease termination, etc.; and
Educate the rental community on rights and responsibilities of both tenants and property managers.

We hope that you will take advantage of this program as issues of concern arise between you and your tenants before resorting to court processes.

To be recognized as a participating landlord/property manager/property management company, please fill out and submit the following form.

Landlord Participation Agreement (* - indicates required field)

Property Information

Name of Property Management Company*:
If none, please enter "None" in this field.

Name and Address of Property/Properties*:
If there is no name, please enter only the address(es).

Contact Information

Name*:
Phone*:
Fax:
Email:

Please enter your full name in the field below to electronically sign this form.

Signature:

By entering your full name in the above field, you certify that you are the correct person to fill out the form and that all information presented above is true to the best of your knowledge. You also certify that you are authorized to submit this form on behalf of the aforementioned landlord/manager/property management company.

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