StarMetro Bus System Information

Bicycles and Scooters

Customers may board with bicycles, skateboards, and folding scooters under the general guidelines listed below.

• Bus bicycle racks cannot safely transport vehicles with wheels smaller than 16 inches.
• Never park a scooter or bike under a bus shelter, in the road, or blocking a sidewalk.
• StarMetro is not liable for any damage or theft related to personal vehicles.
• For safety, do not ride or operate bicycles, skateboards, or other personal vehicles while on StarMetro property.

Bikes are not permitted inside StarMetro vehicles. Each StarMetro bus can accommodate at least two bicycles on the front exterior bike rack. Only single-seat, two-wheel bicycles are permitted on bus bike racks. No additional fees are required to use the bike racks.

If the rack is full, customers should be prepared to choose a location to lock up their bike or wait for the next bus. Customers are welcome to park or secure their personal vehicle on the bike racks provided at some bus stops to minimize the risk of theft or damage.

Powered Vehicles

Powered vehicles, such as electric bikes and scooters are permitted on StarMetro vehicles under the general guidelines listed below:

• Bus bicycle racks cannot safely transport vehicles with wheels smaller than 16 inches.
• Any vehicle with a lead-acid battery or fuel tank cannot be transported on a StarMetro vehicle or bike rack.
• Electric bikes and scooters are permitted inside the bus if they can be folded into a compact size and carried.
• Do not ride or operate any personal vehicle while on StarMetro property.

E-Scooters are available to rent for personal use in multiple places across Tallahassee and can be a great way to make connections with bus routes. Click here to find out more about the Shared Micromobility Program!  

These E-Scooters do not belong to the customer and are not permitted on StarMetro vehicles. 

Rentable E-Scooters that are co-located at bus stops or shelters must be properly stored to maintain ADA compliance for StarMetro customers. You can report Rentable E-scooters inappropriately parked at bus stops, shelters, benches, and roadways by calling 850-891-RIDE (7433). E-Scooter renters must abide by all applicable federal, state and local codes, rules and regulations. 

Folding Carts and Strollers

Small two-wheeled carts are permitted on StarMetro vehicles under the general guidelines listed below.

For safe boarding, travel and alighting, the size of the cart is limited to what can fit easily through the aisle and fold up for storage in the passenger seating area. Full size grocery carts and wagons are not allowed.

Belongings must be held on the customer's lap during transport. Collapsible carts may be brought on vehicles but must be collapsed during transport and stowed between the customer's knees and the seat in front of them.

Folding strollers intended for infants or children are always permitted on StarMetro vehicles. However, the operator may ask you to hold your child in your lap and fold up the stroller to take up less space, especially if there are customers boarding who require wheelchair tie-downs or priority seating.

Accessibility Information

StarMetro's fixed route buses are equipped with ramps that accommodate a variety of mobility devices, including standard mobility scooters, wheelchairs, walkers, and rollators. Priority seating is available near the front of the bus for individuals with disabilities or mobility concerns.

StarMetro's Paratransit vehicles are equipped with lifts that will accommodate wheelchairs or scooters that are up to 48 inches long and 30 inches wide. Vehicle lifts can accommodate a combined weight of the customer and the mobility device up to 600 lbs. All drivers are trained to operate vehicle lifts.

Customers using mobility devices exceeding these standards may not be able to be accommodated.

All wheelchairs and scooters are secured with three (3) or four (4) point tie downs. It is recommended that all wheelchair and scooter devices are WC-19 compliant so they can be properly secured. Walkers or rollators should be folded or held out of the way by the customer.

Customers without mobility devices may board the vehicle using the ramp or wheelchair lift upon request.

Pets and Service Animals

StarMetro allows all service animals under the Americans with Disabilities Act (ADA) definition: "Any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability."

Service animals must be identified visually or verbally and secured using a leash with an appropriate collar or harness. 

An emotional support animal (ESA) provides companionship and comfort to the handler but does not perform specific tasks. All ESAs and pets must be secured in a carrier that fits in your lap or under a seat. 

Handler Expectations: 

• Handlers are solely responsible for the behavior and hygiene needs of any animal they bring on board.
• Handlers should not place animals on seats or in the aisle in a manner that presents a tripping hazard or obstacle for other passengers.
• Animals must stay with their handler and be under control at all times. 

Service may be refused or discontinued if a pet or service animal becomes disruptive, unsanitary, or a danger to other customers. Staff can arrange alternate transportation for a handler and their service animal if service is disrupted. 

Lost and Found

Customers are solely responsible for their personal belongings. Staff will place any personal items or vehicles found on StarMetro property into lost and found.

If you left an item behind very recently, visit or call StarMetro immediately to report the lost item. The customer service phone number is also posted on all bus stop signs.

Describe the lost item and specific details about where you lost it. This should at least include the route you lost it on, the time it was lost, and the location of the bus at the time. The most useful identifier is the bus number, a unique three to four-digit number displayed on every bus right above the boarding zone.

A supervisor will attempt to communicate with the bus operator via radio to look for the lost item. If found, the item will be secured and brought to C.K. Steele Bus Plaza or StarMetro Office for pickup.

If you left an item behind more than six hours ago or do not have enough information to identify the bus, report the lost item to customer service or submit a DigiTally request.

Lost and found is not open to the public, so customers reporting lost belongings must describe them with enough detail for an employee to positively identify the item.